Refund policy

Can I return my Eco Products if I am not happy with it?

If you receive an incorrect order or faulty product, please return the product as per the return instructions.

Return Instructions:
You can, only if your Eco Products are returned undamaged, unopened and unused. 
You have 10 days from the day you purchased your Eco products to qualify for a store credit. Please email us at info@affordableecosolutions with RETURNS in the subject line to let us know your parcel is on its way to:
 
AFFORDABLE ECO SOLUTIONS
PO BOX 50
ISLE OF CAPRI
 QLD 4218
Once we receive your returned items, please allow 1-4 business days for processing. We will then notify you about whether your return has been accepted or declined.
 
What happens if my return is declined?

It is at Affordable Eco Solutions’ discretion to refuse your return if the item/s have not been received in the same original condition as described above. If this is the case we will make contact with you to arrange payment for us to send your items back.
What happens when it is accepted?

We will issue a store credit for the complete cost of the returned item. In the event of a faulty or incorrectly posted item, we will cover the shipping but in all other instances, you will be responsible for the cost of sending out the new item.